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Frequently Asked Questions

Buying the voucher

Q: Are my details safe when I buy online?

A: Yes, we have a secure online payment system in place to ensure you can buy in confidence.  We never utilise your details for anything that is not connected to your order and never store credit card information; please see our privacy policy for full details.  All sensitive data is transferred using a secure encrypted SSL connection.
 

Q: How long is my voucher valid for?

A: Most of our experiences are valid for 12 months, however some products (in particular special offers) may have a shorter validity; please check the information on the product information page carefully before buying the item.  If you have already purchased a voucher, the expiry date may be found on the front of your voucher.
 

Q: Do I have to book my date in straight away or can I do this later on?

A: This is totally up to you. It is possible to select a date at the time of booking or you can purchase a voucher and choose your date within the validity period of the voucher.  Once you have booked a date, this is a fixed booking and cannot be changed, so if you are booking on behalf of someone else then please make sure you have confirmed their availability before proceeding with the booking.  Please note, the experience must be booked and completed by the expiry date shown on the voucher.  In order to ensure availability and to avoid disappointment, we always advise booking at least 6-8 weeks before the voucher is due to expire.
 

Q: What do I actually get when I’ve paid for my experience?

A: You will receive a gift pack, which contains the gift voucher, an information sheet (which shows exactly what you will receive on the day) and information on how to book your experience, if you’ve not done so already.
 

Q: Do I have to purchase over the internet or can I do it over the phone?

A: If you prefer to place your order on the phone then please do not hesitate to contact us on 0871 230 1002 and one of our customer advisors will be happy to help you.

 

The Experience

Q: Will my event still go ahead if there’s bad weather?

A: On rare occasions, we may have to cancel our events due to severe weather such as ice, snow or heavy fog.  If this is the case then we will do our best to contact you in advance and reschedule your experience for another date.  If you do not hear from us then please assume the event is still going ahead and make your way to the event as normal.  Please note, we will still continue to run in rainy conditions.
 

Q: Am I allowed to bring spectators on the day?

A: Yes of course!  You can bring as many spectators as you like with you.  We have on-site catering facilities and there may be opportunities for spectators to purchase experiences / rides for themselves.  Although most of our venues are happy to accept spectators free of charge, there maybe the occasional exception.
 

Q: Do I actually get to drive the supercar?

A: Unless you have purchased a passenger ride experience then yes, you will be driving the car with an experienced instructor by your side.  The instructor is there to help you get the most out of your driving experience.
 

Q: Do I need to have held my Driving Licence for a year?

A: You will need a full licence; this does not need to have been held for a specific period of time. We accept the following licences: Full UK, European, USA, Australian, New Zealand and the old style UK with no photo ID.
 

Q: What do I need to bring with me on the day?

A: Once you have booked your date, you will receive a confirmation email or letter.  You will be required to bring this with you, along with your gift voucher (if you’ve not been asked to post it in) and both parts of your driving licence.  If you have not received your confirmation please contact our office on 0871 230 1002 prior to your event.

 

Please contact our customer service team on 0871 230 1002 should you have any further questions.